Behavioral Health · Quality measure
Client satisfaction
Share of surveyed clients rating services 4 or 5 out of 5.
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Filters
Current
88.6%
Target
85.0%
Variance
+4.2%above target
Status
On target
Trend vs target
Breakdown by site
Breakdown by service type
Service-level detail
Drill-down is privacy-aware: cells with fewer than 11 clients are suppressed, and client-level identifiers are only exposed to authorized roles.
Role-restricted view
You are viewing service-level rows. Client-level records require program-manager assignment plus an audited access reason.
| Service ID | Site | Service type | Period | Clients (n) | Measure value | Client-level detail |
|---|---|---|---|---|---|---|
| SVC-877-001 | Downtown Clinic | Assessment | Aug 26 | 26 | 103.6% | |
| SVC-877-002 | Enka Site | Individual service | Jul 26 | 38 | 83.1% | |
| SVC-877-003 | Black Mountain | Group service | Jun 26 | 25 | 90.0% | |
| SVC-877-004 | Mobile Unit | Outreach contact | May 26 | 11 | 100.2% | |
| SVC-877-005 | Downtown Clinic | Follow-up | Aug 26 | 23 | 75.1% | |
| SVC-877-006 | Enka Site | Assessment | Jul 26 | 46 | 72.2% | |
| SVC-877-007 | Black Mountain | Individual service | Jun 26 | 44 | 98.7% | |
| SVC-877-008 | Mobile Unit | Group service | May 26 | 42 | 85.8% |
Measure definition
Numerator
Surveys rated 4–5
Denominator
Surveys returned
Category
Quality
Reporting frequency
Monthly
Source system
Survey (SharePoint list)
Accountable owner
D. Whitfield, Program Manager