Program scorecard
Behavioral Health
Crisis response, counseling, and substance use treatment services delivered across county clinics and community partners.
Filters
Owner: D. Whitfield, Program Manager
8 measures
4 on target
Clients served
4,182
Encounters
19,340
Sites
4
Measures off target
3
Clients served — 12-month trend vs target
By site
Measure scorecard
Every measure with its category, current value, target, variance, trend, status, and source system. Select a row to drill down.
| Measure | Category | Current | Target | Variance | Trend | Status | Source |
|---|---|---|---|---|---|---|---|
| Clients served | Output | 4,182 | 4,000 | +4.5%above target | On target | Case Management (SQL Server) | |
| Crisis encounters | Output | 1,908 | 1,800 | +6.0%above target | On target | EHR (OData feed) | |
| Treatment completion rate | Outcome | 61.4% | 68.0% | -9.7%below target | Watch | Case Management (SQL Server) | |
| Improvement in behavioral health status | Outcome | 57.2% | 55.0% | +4.0%above target | On target | EHR (OData feed) | |
| Average days to first appointment | Efficiency | 11.2 d | 10.0 d | -12.0%below target | Off target | Scheduling extract (Azure Data Factory) | |
| 30-day readmission rate | Quality | 12.9% | 10.0% | -29.0%below target | Off target | EHR (OData feed) | |
| Client satisfaction | Quality | 88.6% | 85.0% | +4.2%above target | On target | Survey (SharePoint list) | |
| Access disparity index | Equity | 18.4% | 10.0% | -84.0%below target | Off target | Warehouse (SQL Server) |