Monitoring
Alerts & Thresholds
Every measure carries a target and a tolerance band. When performance breaches the band, the system notifies the accountable owner through their preferred channel.
Critical alerts
2
Warnings
3
Acknowledged
2
Rural participant reach fell 7.8 pts below target for a third consecutive month.
Rule: < 27% for 3 periods · Triggered Aug 18, 2026 · 06:15 · Owner M. Cardoza · Sent via Email + Teams
Childhood immunization completion below the 85% state benchmark.
Rule: < 85% · Triggered Aug 17, 2026 · 04:02 · Owner L. Marsden · Sent via Email
30-day readmission rate exceeded the 10% tolerance band.
Rule: > 10% · Triggered Aug 16, 2026 · 06:15 · Owner D. Whitfield · Sent via Teams
Benefit redemption rate trending below the 75% federal target.
Rule: < 75% · Triggered Aug 15, 2026 · 06:15 · Owner A. Ferreira · Sent via Email + Power BI subscription
After-action corrective items closing 11 pts below target.
Rule: < 80% · Triggered Aug 12, 2026 · 06:15 · Owner T. Ellison · Sent via Email
24-hour case initiation within 1.5 pts of target — monitoring.
Rule: < 95% · Triggered Aug 11, 2026 · 06:15 · Owner P. Nguyen · Sent via Teams
Program managers set the target, the warning tolerance, and the number of periods a breach must persist before an alert fires.
Clients served
Behavioral Health · target 4,000 · higher is better
Warning tolerance band (± % of target)
Consecutive periods before escalation
Crisis encounters
Behavioral Health · target 1,800 · higher is better
Warning tolerance band (± % of target)
Consecutive periods before escalation
Treatment completion rate
Behavioral Health · target 68.0% · higher is better
Warning tolerance band (± % of target)
Consecutive periods before escalation
Improvement in behavioral health status
Behavioral Health · target 55.0% · higher is better
Warning tolerance band (± % of target)
Consecutive periods before escalation
Average days to first appointment
Behavioral Health · target 10.0 d · lower is better
Warning tolerance band (± % of target)
Consecutive periods before escalation
30-day readmission rate
Behavioral Health · target 10.0% · lower is better
Warning tolerance band (± % of target)
Consecutive periods before escalation
Email digest
Owners + SLT, daily 07:00
Microsoft Teams
Program channel, immediate
Power BI subscription
Weekly scorecard snapshot
In-app notification
On sign-in, unacknowledged only
Alert payloads contain measure names and aggregate values only — never client identifiers — so notifications stay outside PHI scope.