Environmental Health · Efficiency measure
Average complaint response time
Mean days from complaint intake to first field response.
Back to Environmental Health
Filters
Current
2.4 d
Target
3.0 d
Variance
+20.0%above target
Status
On target
Trend vs target
Breakdown by site
Breakdown by service type
Service-level detail
Drill-down is privacy-aware: cells with fewer than 11 clients are suppressed, and client-level identifiers are only exposed to authorized roles.
Role-restricted view
You are viewing service-level rows. Client-level records require program-manager assignment plus an audited access reason.
| Service ID | Site | Service type | Period | Clients (n) | Measure value | Client-level detail |
|---|---|---|---|---|---|---|
| SVC-198-001 | Countywide Field | Assessment | Aug 26 | 30 | 2.0 d | |
| SVC-198-002 | Permit Office | Individual service | Jul 26 | 45 | 2.1 d | |
| SVC-198-003 | Countywide Field | Group service | Jun 26 | 14 | 2.5 d | |
| SVC-198-004 | Permit Office | Outreach contact | May 26 | 35 | 2.3 d | |
| SVC-198-005 | Countywide Field | Follow-up | Aug 26 | 22 | 2.7 d | |
| SVC-198-006 | Permit Office | Assessment | Jul 26 | 42 | 2.9 d | |
| SVC-198-007 | Countywide Field | Individual service | Jun 26 | 40 | 2.1 d | |
| SVC-198-008 | Permit Office | Group service | May 26 | 25 | 2.7 d |
Measure definition
Numerator
Sum of response days
Denominator
Complaints received
Category
Efficiency
Reporting frequency
Quarterly
Source system
Complaint intake (SharePoint list)
Accountable owner
R. Okonkwo, Program Manager