WIC · Efficiency measure
Appointment wait time
Mean days from request to first available certification appointment.
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Filters
Current
6.8 d
Target
7.0 d
Variance
+2.9%above target
Status
On target
Trend vs target
Breakdown by site
Breakdown by service type
Service-level detail
Drill-down is privacy-aware: cells with fewer than 11 clients are suppressed, and client-level identifiers are only exposed to authorized roles.
Role-restricted view
You are viewing service-level rows. Client-level records require program-manager assignment plus an audited access reason.
| Service ID | Site | Service type | Period | Clients (n) | Measure value | Client-level detail |
|---|---|---|---|---|---|---|
| SVC-639-001 | Downtown Clinic | Assessment | Aug 26 | 23 | 6.4 d | |
| SVC-639-002 | Enka Site | Individual service | Jul 26 | — | suppressed | Small cell (n<11) |
| SVC-639-003 | Swannanoa | Group service | Jun 26 | — | suppressed | Small cell (n<11) |
| SVC-639-004 | Downtown Clinic | Outreach contact | May 26 | 15 | 6.7 d | |
| SVC-639-005 | Enka Site | Follow-up | Aug 26 | 11 | 5.5 d | |
| SVC-639-006 | Swannanoa | Assessment | Jul 26 | 45 | 5.5 d | |
| SVC-639-007 | Downtown Clinic | Individual service | Jun 26 | 25 | 6.0 d | |
| SVC-639-008 | Enka Site | Group service | May 26 | 41 | 6.8 d |
Measure definition
Numerator
Sum of wait days
Denominator
Appointment requests
Category
Efficiency
Reporting frequency
Monthly
Source system
Scheduling extract (Azure Data Factory)
Accountable owner
A. Ferreira, Program Manager